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IDProjectCategoryView StatusDate SubmittedLast Update
0000559madVRbugpublic2018-05-25 03:202018-09-17 23:21
Reportermichaellinder Assigned Tomadshi  
PriorityhighSeveritycrashReproducibilityalways
Status closedResolutionno change required 
PlatformPCOSWindows 10 64-bitOS Version1803
Summary0000559: Unhandled Exception Error Crashes Potplayer on File Close
DescriptionI'm sending this to NVidia, Daum Potplayer, madVR and DisplayCal who are apparently historic stakeholders in an issue I'm having whenever Potplayer references Nvidia CUDAs in its settings. On closing Daum Potplayer or changing video files, the attached alert appears:

Unhandled Exception occurred [0xC0000005@0x00007FFDF49280EF] at nvcuda.dll. Additional exception information has been stored locally and this application will be terminated.

Unfortunately, I've been unable to locate that "additional exception information."
 
Nvidia's forum and Videohelp.com have offered no solutions. I see that DisplayCal has had some experience with similar unhandled exception errors centering around its loading order with madVR, which I've set to not load until it is invoked with Potplayer.

I've uninstalled and reinstalled all applicable apps without success. It's frustrating to say the least. Bottom line, I have over 5,000 CUDA cores in my system, but none of them can be used. I'm hoping someone can resolve this issue.

My 4-month-old system...
Windows 10 Pro 64-bit
AMD Ryzen Threadripper 1950X 16-core 3.40 gHz
64 gb RAM
2 x GTX 1080 Founders Edition GPUs (8 gb memory each) in SLI array
DirectX Runtime Version 12.0
Nvidia Driver 397.64
NVCUDA.dll Version 24.21.13.9764
madVR 0.92.14
Steps To ReproducePlay a file when Nvidia CUDA is referenced in any filter setting
TagsNo tags attached.
madVR Version0.92.14
Media Player (with version info)Potplayer 1.7.10667
Splitter (with version info)madVR 0.92.14
Decoder (with version info)Nvidia CUDA Decoder
DecodingCUDA
Deinterlacingauto mode
DXVA2 Scaling Activeyes
Aero / Desktop CompositionOff
Problem occurs with modeall modes
GPU ManufacturerNVidia
GPU ModelGTX 1080FE x 2 SLI
GPU Driver Version397.64

Activities

michaellinder

2018-05-25 03:20

reporter  

NCUDA.png (5,152 bytes)   
NCUDA.png (5,152 bytes)   

elelunicy

2018-06-10 02:32

reporter   ~0002294

Same issue. I also sometimes get the message "Unhandled exception occurred[memory address] at madVR64.ax"

madshi

2018-06-10 08:51

administrator   ~0002295

madVR does not use CUDA, so it's likely a PotPlayer issue. Try disabling CUDA in PotPlayer. E.g. you could use LAV Video Decoder instead.

madshi

2018-09-17 23:21

administrator   ~0002373

Might also be a problem with SVP, if you use that, because AFAIK it also uses CUDA. madVR itself does not, so this is unlikely madVR's fault. Because of that I'm closing this bug report.

Issue History

Date Modified Username Field Change
2018-05-25 03:20 michaellinder New Issue
2018-05-25 03:20 michaellinder File Added: NCUDA.png
2018-06-10 02:32 elelunicy Note Added: 0002294
2018-06-10 08:51 madshi Note Added: 0002295
2018-09-17 23:21 madshi Note Added: 0002373
2018-09-17 23:21 madshi Status new => closed
2018-09-17 23:21 madshi Assigned To => madshi
2018-09-17 23:21 madshi Resolution open => no change required