madshi bug tracker

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IDProjectCategoryView StatusDate SubmittedLast Update
0000564madVRbugpublic2018-07-15 19:362018-09-30 17:28
Assigned Tomadshi 
StatusclosedResolutionno change required 
PlatformPCOSWin10OS Version17134.165
Summary0000564: Crash with 4k hdr video
Descriptionone video (UHD.HEVC.HDR) only crash when fullscreen/maximize, another (BDRemux) crash when open.
4k no hdr video seems OK.

I have a HDR TV and a no HDR monitor, extended mode.
on/off window 10 HDR/WCG makes no difference.
tried restore default settings.

Please tell me how to get the log, I tried debug mode the log is to big to upload...
TagsNo tags attached.
madVR Versionv0.92.14
Media Player (with version info)potplayer 1.7.12845 64x
Splitter (with version info)LAVFilters 0.72 ?
Decoder (with version info)LAV x64 ?
Deinterlacingauto mode
DXVA2 Scaling Activeno
Aero / Desktop CompositionOn
Problem occurs with modeall modes
GPU ManufacturerNVidia
GPU ModelGTX1080
GPU Driver Version398.36
Attached Filesrar file icon report.rar [^] (21,600 bytes) 2018-07-20 14:12

- Relationships

-  Notes
madshi (administrator)
2018-07-19 18:07

A log won't help if it's a crash. Do you get a madVR crash box? It looks something like this: [^]

If you get this crash box, please click on "show bug report", then press Ctrl+C to copy the bug report into the clipboard. Finally, paste the bug report into a text file, zip it and attach it here.

You do get this crash only when using madVR, not with any other video renderer, correct?
gasxsnake (reporter)
2018-07-19 18:18

No I just got error message in potplayer, and the error code is not helpful.
Yes, only when using madVR.
madshi (administrator)
2018-07-19 18:21

Well, if you didn't get that specific error window, then it might not be a crash inside of madVR, but a crash inside of PotPlayer instead. I'm not sure if I can help with that. Have you tried asking the PotPlayer dev about it?
gasxsnake (reporter)
2018-07-19 18:38

will try
gasxsnake (reporter)
2018-07-20 05:45

Just tried in kmp, got another error from madVR crash box
Tried upload but this web shows: File type not allowed for uploads.
madshi (administrator)
2018-07-20 08:16

Upload should work if you zip it.
gasxsnake (reporter)
2018-07-20 14:13

uploaded, but I think it's a different issue.
madshi (administrator)
2018-07-20 14:34

I don't know if it's a different issue or not. It's a crash in the Nvidia driver when trying to free the D3D11 interfaces. You could try a different GPU driver. Or if that doesn't help, you could try disabling "use D3D11 for presentation". If that also doesn't help, and if you have error diffusion dithering turned on, you could try turning that off. Or you could try turning the "measure each frame's peak luminance" hdr setting off.
gasxsnake (reporter)
2018-07-20 15:47

trying MPC-HC looks like working fine, thanks!
madshi (administrator)
2018-09-17 23:50

So can we close this one?
madshi (administrator)
2018-09-30 17:28

Closed due to lack of feedback/reply.

- Issue History
Date Modified Username Field Change
2018-07-15 19:36 gasxsnake New Issue
2018-07-19 18:07 madshi Note Added: 0002304
2018-07-19 18:07 madshi Assigned To => madshi
2018-07-19 18:07 madshi Status new => feedback
2018-07-19 18:18 gasxsnake Note Added: 0002305
2018-07-19 18:18 gasxsnake Status feedback => assigned
2018-07-19 18:21 madshi Note Added: 0002306
2018-07-19 18:38 gasxsnake Note Added: 0002307
2018-07-20 05:45 gasxsnake Note Added: 0002308
2018-07-20 08:16 madshi Note Added: 0002309
2018-07-20 14:12 gasxsnake File Added: report.rar
2018-07-20 14:13 gasxsnake Note Added: 0002310
2018-07-20 14:34 madshi Note Added: 0002311
2018-07-20 15:47 gasxsnake Note Added: 0002312
2018-09-17 23:50 madshi Note Added: 0002382
2018-09-17 23:50 madshi Status assigned => feedback
2018-09-30 17:28 madshi Note Added: 0002428
2018-09-30 17:28 madshi Status feedback => closed
2018-09-30 17:28 madshi Resolution open => no change required

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