madshi bug tracker

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IDProjectCategoryView StatusDate SubmittedLast Update
0000567madVRbugpublic2018-07-29 06:462018-08-06 08:48
Assigned To 
PlatformPCOSWindows 10OS Version1803
Summary0000567: Videos randomly not playing and MadVR reporting "creating Direct3D device failed (88760873)"
DescriptionThis issue occurs intermittently. Sometimes I can play a video just fine and then sometimes the same file just doesn't play. When it doesn't play I just close the player and try it again. After a few tries it will usually play eventually. This seems mostly occurs to the large 4K HDR files that are like 50GB. Smaller videos almost always play just fine.

I've attached the debug log when this happens.
TagsNo tags attached.
madVR Version
Media Player (with version info)
Splitter (with version info)
Decoder (with version info)
DXVA2 Scaling Active
Aero / Desktop Composition
Problem occurs with mode
GPU Manufacturer
GPU Model
GPU Driver Version
Attached Fileszip file icon madVR - [^] (139,119 bytes) 2018-07-29 06:53

- Relationships

-  Notes
elelunicy (reporter)
2018-07-29 06:57

Missing info:

madVR Version v0.92.14
Media Player (with version info) Potplayer 1.7.13621
Splitter (with version info) LAV Splitter 0.72
Decoder (with version info) LAV Video Decoder 0.72
Decoding Software
Deinterlacing auto
DXVA2 Scaling Active no
Aero / Desktop Composition off
Problem occurs with mode all
GPU Manufacturer nvidia
GPU Model Titan X (Pascal)
GPU Driver Version 398.36
madshi (administrator)
2018-07-29 10:49

Does this also happen if you reset madVR to default settings?
elelunicy (reporter)
2018-07-30 04:15

I've reset the settings to default and the issue appears to be gone. Still have no idea which setting could cause this.
madshi (administrator)
2018-07-30 08:59

Well, you could re-enable all the settings you had changed, step by step. That way you may be able to find out which exact setting caused the issue.
elelunicy (reporter)
2018-08-06 04:21

I spoke too soon. After further testing this can happen even if all settings are on default.
madshi (administrator)
2018-08-06 08:48

Do you have any 3rd party software running which might also access the GPU? E.g. games, or f.lux or GPU-Z or anything similar?

- Issue History
Date Modified Username Field Change
2018-07-29 06:46 elelunicy New Issue
2018-07-29 06:53 elelunicy File Added: madVR -
2018-07-29 06:57 elelunicy Note Added: 0002313
2018-07-29 10:49 madshi Note Added: 0002315
2018-07-30 04:15 elelunicy Note Added: 0002323
2018-07-30 08:59 madshi Note Added: 0002324
2018-08-06 04:21 elelunicy Note Added: 0002327
2018-08-06 08:48 madshi Note Added: 0002328

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